Delivery & Returns
|Delivery Location||Shipping type||Price|
|United Kingdom||Standard Delivery (3-5 days)||£4.95|
(Free for orders over £35)
|Express Delivery (1-2 days)||£9.95|
|Europe||Untracked Delivery||From £10.95|
|Tracked Delivery||From £18.95|
|Rest of World||Untracked Delivery||From £12.95|
|Tracked Delivery||From £18.95|
The costs of delivery will be as displayed to you on the order page. Additional charges apply for delivery outside the UK.
We will deliver the products to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order. We will provide an estimated delivery date in the order confirmation email. We aim to meet these delivery times but during busy periods deliveries may take a little longer.
Please allow up to 5 working days (working days are classed as Monday to Friday only, excluding UK Bank Holidays and Public Holidays) for UK mainland deliveries. Please allow 10 working days for deliveries of personalised products (to all locations) and for all international deliveries. These delivery times are estimates only.
If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel the order and receive a refund for any products you have paid for but not received (see section 6 below).
The product/s will be your responsibility from the time we deliver the product/s to the address you gave us.
We may need certain information from you so that we can supply the products to you. If so, this will have been stated in the description of the products on our website. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we will inform you and either not take payment or, where we have already done so, offer you a full refund to your original method of payment. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
Cancellations and Returns
Subject to clause 5, you have the legal right to cancel your order, without giving any reason, at any time prior to us dispatching your order, and within 14 days of receiving your order. To exercise your right to cancel, you must clearly communicate to us your decision to cancel (e.g. a letter sent by post, fax or e-mail). You may use the model cancellation form available as reproduced below, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to tell us you want to cancel your order within 14 days of receiving your order.
If you have received your order, you should send back the products you wish to return to our customer services team no later than 14 days from the day on which we were informed of your decision to cancel. It will help us to process your return if you use the customer services label on the front of the delivery note and include in your package the delivery note with the returns information completed. You will have to cover the cost of returning the product subject to the provisions contained in clause 6.8. We will refund you the price paid for the product plus the costs of the original delivery (except where you only return some products in an order, in which case the original delivery costs will not be refunded) on receipt of the returned product, or within 14 days of receiving from you proof of returning the product, using the same means of payment as you used for the initial transaction.
You may also return products beyond 14 days of receiving the product, up to 30 days, subject to the following conditions. For such returns, we will not refund the original delivery costs, and you will be responsible for the return delivery costs. You must pack up the product/s securely and using the customer services label on the front of the delivery note, send back to our customer services team, including the delivery note with the returns information completed.
In order to ensure the safe return of product/s we recommend that you obtain proof of postage from the post office and retain this proof of postage until you have received your refund.
All refunds will be made via the original payment method.
We regret that we cannot accept returns of certain products, such as products stated on the Site to be non-returnable including personalised products.
We reserve the right to refuse to refund or exchange products that are returned to us that are not in a resalable condition.
You may return to us any product (including personalised products or products otherwise excluded from the cancellation/return rights above) that is damaged, defective or where we have delivered a product to you in error. You must indicate on the delivery form or on the invoice the reason for returning the product. Once we have confirmed that a product is damaged or defective, or was delivered in error, we will refund you the price paid for the product, plus your original delivery costs (except where you are returning only some products from an order) and the cost of returning the product to us.